Support Center

1. Check that the FDMS device is connected and the indicator light is green.
2. Verify your internet connection — server-to-server fiscalization requires connectivity.
3. Restart the POS application and attempt a test transaction.
4. Check the ZIMRA submission log in your Acculitax dashboard for error codes.
5. If the issue persists, call our support line for remote assistance.

Log in as an administrator, navigate to Settings > Branches, and click Add Branch. Fill in the branch name, address, and assign a branch manager. Each branch gets its own POS terminals and inventory tracking while sharing the central accounting ledger.

Yes. Acculitax supports data import via CSV and Excel for customers, suppliers, products, and opening balances. For complex migrations from systems like Pastel, QuickBooks, or Sage, our implementation team handles the full migration at no extra cost during onboarding.

Cloud-hosted clients receive automatic updates with zero downtime — typically monthly feature releases and immediate patches for critical fixes. On-premise clients are notified of updates and our team assists with scheduled upgrades. All updates are included in your subscription.

Yes. Cloud-hosted accounts are backed up every 6 hours with 30-day retention. You can also trigger a manual backup or export your data at any time from Settings > Data > Backup. Enterprise clients get dedicated backup schedules and off-site storage.